OCC's Response to the Situation

Listed below you will find some of the frequently asked questions regarding the Coronavirus (COVID-19).

In accordance with Governor Whitmer’s Executive Order to limit the spread of the Coronavirus, all campus buildings are closed until April 13. However, essential College operations and instruction will continue remotely. Please visit oaklandcc.edu for regular updates and to access all of the online services and resources available to you.

OCC campus libraries are closed until further notice by Executive Order of the Governor to limit the spread of the Coronavirus. All Library services are available online, with "Ask a Librarian" operating 24/7. Please see our new guide for more details and information.

General FAQs

Who can I contact if I have a question or concern not found in the FAQs?

Non-academic concerns may be submitted through the Complaints page. The individual reporting a concern should use the Complaints/Suggestions form. This form should be filled out electronically, saved as a PDF file and submitted electronically as an attachment in an email to: feedback@oaklandcc.edu.

Academic concerns, including grade appeals, may be submitted on the Student Academic Concern form.

The Academic Appeals Policy is posted on the OCC's Academic Appeals Policy page

What should I do if I have a fever or feel sick?

You should stay home. If you are at work or school, you should make arrangements to return home immediately. If the symptoms are severe, you should seek medical attention. You can contact OCC Public Safety while on campus by dialing 911 for medical emergencies.

What should I do if I've travelled to a country or area reported to have cases of COVID-19?

You should consider self-quarantine. Contact the Oakland County Health Division (OCHD) for more guidance.

What should I do if a close friend or family member has travelled to a country or area reported to have cases of COVID-19?

You should consider self-quarantine until you can find out more. Contact the Oakland County Health Division (OCHD) for more guidance.

If I choose to self-quarantine, what do I need to do?

Contact your instructor and inform them of your situation. Your instructor will work with you to determine the best way for you to complete your course assignments.

How do I get tested for COVID-19?

Contact the Oakland County Health Division (OCHD) for guidance.

Student FAQs

Are all classes cancelled?

No, classes are not cancelled. All face-to-face classes are suspended until Monday, March 23. Face-to-face classes will resume using remote instruction beginning on that date. All online classes will continue as scheduled.

All campus labs will be closed to students.. You will be notified by your instructor if your lab will continue.

What if I haven’t heard from my instructor?

If you haven’t heard from your instructor regarding your class, please submit your concern using the complaint/suggestion page.

Are Continuing Education and Workforce classes cancelled?

Yes. All OCC campuses are closed to students and visitors to help limit the spread of the Coronavirus.

What is remote instruction?

Remote instruction replaces in-class instruction with methods that limit face-to-face contact. You are likely familiar with many tools of remote instruction, including:

  • Live video lectures using Zoom, Skype, or other teleconferencing tools
  • Discussion boards and chat rooms to discuss reading assignments
  • Online resources
  • YouTube videos
  • Detailed assignment sheets for projects with informative links
  • Email messages (reminder - students must use their OCC student email; private emails are not permitted)
  • Conference calls and video conferencing for one-on-one assistance
  • Papers researched outside of class
  • Using D2L for receiving assignments, submitting assignments, group email and discussion groups

How do I prepare for remote instruction if I’ve never had an online class before?

Sign up for our free Online Learning Readiness course, DIST-1000. It is a great resource for learning how to use D2L and to be a successful online learner. New Horizons Leaning is offering daily free live webinars on managing and working remotely. You can see the schedule and register by scrolling to the bottom of the program page.

Who do I contact if I have questions about using D2L?

Call the D2L Helpdesk 24/7 including holidays at 855.772.1235 (toll free).

What if I don’t have a home computer or internet access?

Contact your instructor to discuss other alternatives the College may be able to provide. Helpful Tips.

When will we return to face-to-face instruction?

We don’t know yet. We continue to monitor the situation and are working closely with Oakland County and state health officials to determine how best to curtail the spread of the virus. This situation is evolving rapidly and we ask for your patience during this challenging time. We will continue to provide updates to the College community as we learn new information.

Summer registration just opened. Should I register for Summer classes?

Yes! The College is offering an array of classes for summer semester, including online as well as 7, 10, 12 and 15-week courses. Classes will be delivered remotely until we are allowed to offer face-to-face classes by federal, state and county health authorities which we hope will align with the start of summer classes. All OCC registration services and support are available online. If you are already an OCC student, you can register online 24/7. We encourage you to register early, as many classes fill up quickly.

The College is waiving the early payment deadlines (April 1 and April 8) for Summer 2020 registration. The April 15 payment deadline remains in effect.

Is finals week changing or still the same?

As of now, finals week remains but we are committed to providing you updates as soon as possible to any changes in the academic calendar.

Academic Policies

Am I still responsible for assignments and classwork?

Yes, unless your instructor revises the coursework or the class syllabus.

Can I get a refund for suspended classes or because of the new format?

If you have extenuating circumstances that prevent you from completing in the new format or other limitations that prevent you from completing your class, please contact Enrollment Services at ces@oaklandcc.edu. The drop-add period has been extended if you need to drop a class, but contact Enrollment Services before doing so.

Student Services

Is counseling still available?

For counseling information, visit the  Counseling website. Online counseling is also available.

How does the suspension of classes impact work/study students?

Due to the campus closings, student employees are not able to continue to work their normal work shifts/hours. Work study students should contact the Financial Aid office to determine their status.

How do I return my rental books when the semester ends? Will the Bookstores buy back books?

The Bookstores will be extending the rental return date until May 15 (subject to change and may be extended). The Bookstores will continue to buy textbooks and new this spring, “Book BuyBack” will be online. Please be sure to watch for important dates and the latest updates on the Bookstore website.


What campus resources are still available?

All OCC student services will be available online and through other remote means such as email or teleconference. To clarify, all OCC campuses are closed to students and visitors for these activities:

  • Academic Support Centers
  • Bookstores
  • Computer Labs
  • Counseling
  • Enrollment Services
  • Financial Aid

All Library services are available online, with "Ask a Librarian" operating 24/7. Please see our new guide for more details and information.

All other College business operations will also continue. OCC has hired additional temporary custodial staff at each campus to disinfect highly used surfaces and restrooms to help prevent the spread of illness.

Can we still use the gyms and exercise/weight rooms?

No. Due to the present health situation the College gyms and exercise/weight rooms are to be used only for scheduled academic activities. Public and staff usage is suspended until further notice.

What campus events are cancelled?

All campus events are cancelled until further notice, including athletic games and practices, external rentals, and performances unless notified otherwise. Student organization meetings and committee meetings may proceed via teleconference.

Does that include Commencement?

The College’s Commencement, scheduled for May 16, is postponed. We know this decision is difficult for our graduates and their families. However, we plan to reschedule our Commencement ceremonies and will notify all graduates and their families of the new date as soon as we can.

What are the service hours for the campuses?

Although the campuses are closed to students and visitors, the Academic Support Centers, Business Offices, Counseling, Enrollment Services, and Financial Aid will be open from 8:30 a.m. to 5 p.m. college-wide effective March 17 until further notice. All of these services are available by email or online during these business hours.



Michael Schmidt 
Manager of Environmental Health and Safety / Risk Management