911 Dispatch Training Courses

March, 2025

11 - 12:	911 Homicide: Is the Caller the Killer?
13 - 14:	Copshock: Surviving the Emotional Repercussions of Law Enforcement and other Emergency Services Activity
26:	A Victims Plea; Meeting Expectations
31:	Maximizing Interactions w/the Special Needs Population for Police/Fire/Dispatch

April, 2025

14:	Leading By Example
21 - 25:	40 Hour Basic Telecommunicator Course
Apr 21 - May 16:	911 Dispatch Academy
28:	Dispatchers Role in Active Shooter Incidents
29:	911 Ethics & Liability for Dispatchers
30:	Handling the Despondent & Suicidal Caller

May, 2025

1:	Managing 911 Stress
5:	Customer Services for 911 Professionals
12:	Homeland Security for 911 Professionals
13:	Understanding Domestic Violence
14:	Michigan Criminal Law For Public Safety Dispatchers
15 - 16:	Introduction to the Fire Service for 911 Professionals

June, 2025

3:	De-Escalation and Critical-Decision Making for the Emergency Communicator

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Cancellation Policy

Class reservations may be cancelled up to 7 calendar days prior to the first day of class with a 100% refund, less than 7 days, but prior to the first day of class with a 50% refund, on the first day of class with a 0% refund. All “no shows” will be charged full price. Please include the registered person’s name, course name and date, your signature and date. Students are responsible for amounts not covered by third party sponsors or departments unwilling to satisfy the invoice.