Introduction to the Fire Service for 911 Professionals
Instructor:
Oakland Police Academy Dispatch Instructors
Course Objectives:
- Improved understanding of the importance of accurate and reliable Fire Communications.
- Demonstrate a working knowledge of Fire Terminology and an awareness of the objective of the Fireground Commander.
- Have a working knowledge of the components of the Incident Command System, including the Command and General Staff, and the working relationship between the incident Commander and Communications staff.
- Have a working knowledge of the techniques necessary to answer a 9-1-1 (or non-emergency) call for service, have the ability to summon necessary aid, and to document that aid in an accurate and timely manner.
- Become aware of the critical importance of Communications during Critical Incidents, including High-Rise Structure Fires, Transportation Incidents, Multi-Casualty Incidents and Hazardous Materials Incidents.
- Become familiar with actual fire apparatus
Topics Covered:
- History of Fire Service
- Intro to Fire Development
- Fire Apparatus and Terminology
- FCC / NFPA Regulations
- Call Processing / Handling
- Fire Service Communications
- MAYDAY Handling/Processing
- Organizational Structure
- ICS/IMS Overview
Course Details:
- DATES: May 15 - 16, 2025
- TIME: 8:30 am - 5:00 pm
- COST: $350.00 (911 SNC Con Ed Approval #OCC2024-299)
- LOCATION: Oakland Police Academy 2900 Featherstone, Auburn Hills, MI 48326 - Location on Campus: Police Academy
- REGISTRATION: Email: policetraining@oaklandcc.edu or phone: (248) 232-4227
Questions: 911training@oaklandcc.edu
**The Course is SNC Approved** - Continuing Education -
*No shows WILL be billed unless cancellation is received 5 days prior to the class*