ADMISSIONS

How do I apply to OCC?

Fill out an Admissions Application. This is also linked on OCC’s website homepage.

I completed the admission application. What do I do now?

Once your application is processed, an email will be sent with your student ID Number and next steps.

How do I pick my student type on the admission application?

You can determine your student type by reviewing the information on our Future Students page.

I submitted an admission application but I chose the wrong status. How do I submit another application with the correct status?

You will need to log back into your admissions profile, select the application and then withdraw the application. Then, complete another application to correct the status.

BOOKSTORE

How do I contact the bookstore?

The best way to reach the store during peak times is to email rstore@oaklandcc.edu. A member of our knowledgeable staff respond to emails in the order they are received. In your email, be sure to include your name, student number, web order number (if applicable), class and specific section number, and details to your question so we may respond promptly.

How do I return an item to the bookstore?

Items purchased for the Winter 2021 semester can be returned using the return form included in the shipment. Please reference the terms of the refund and return policy for greater efficiency. For oversized items, such as large art kits, it may be possible to arrange a drop off. To do this, please email rstore@oaklandcc.edu and include your name, student number, web order number and specific inquiry.

How can I find the access code for an order (i.e. ebook)?

Access codes vary based on the type of e-book. In some cases, a physical item will be shipped, containing an access code and instructions on how to access the ebook. In other cases, an automated email from RedShelf (the ebook provider) will be sent to the email address listed on your order; this email will contain a link to RedShelf, where you will create an account and access the purchased ebook. Ebooks included in tuition as a textbook fee (inclusive access program) are available in the class D2L site a few days before the start of the class. Keep in mind that if your class starts late, the ebook won’t be available until just before it starts.

How long will my order take to ship?

Orders are processed by staff members in the order they are received; you will not be charged until your order has been processed. During peak times, it may take up to three working days to ship an order. Orders are shipped daily via USPS and FedEx. When your shipping label is printed, you will receive an automated email with tracking information.

When will I receive my refund for something I returned?

Once USPS delivers a returned item to the bookstore, depending on volume, it can take up to three working days for staff to process the refund during peak periods. All returns must meet the return policy to be eligible for a refund. If you have questions about an item you returned, please email rstore@oaklandcc.edu and include your name, student number, web order number and the item you returned, as well as your specific inquiry.

FUTURES FOR FRONTLINERS

How do I get started?

To get started, visit the Michigan Futures for Frontliners website to determine your eligibility. Next, you’ll apply for federal financial aid by filling out the FAFSA. Finally, apply to OCC!

What does the program pay for?

The Futures for Frontliners program covers all tuition and fees, but it does not pay for books and supplies, transportation, technology or other associated costs.

How do I get more information about this program?

Please email questions to future4frontliners@oaklandcc.edu or call 248.341.2280. You may also find the state website with FAQs to be helpful.

GUEST STUDENTS

I want to take classes at OCC as a guest student. What do I need to do?

Begin by completing the admissions process and note “guest student” on the application. If you have applied within the last 12 months, your guest application is still valid and you will not need to re-apply.

I am a college guest student. Will OCC automatically send my transcript to my college?

OCC does not automatically send student transcripts. Students will need to utilize the online transcript request form. Online transcripts are free!.

How do I submit my High School Dual Enrollment Authorization form?

Complete the Online Application for High School Guest Students and upload it under supplemental documents on your OCC application. If you have already submitted the application, email the guest application to admissions@oaklandcc.edu.

LAPTOP PROGRAM

How do I apply for a laptop?

To be eligible for a laptop, you must be an OCC student enrolled in 8 or more credits (full-time status) by January 26, 2021 and fill out the online application.

When will I find out if I am receiving a laptop?

Qualifying students will be notified via email after January 27, 2021. Laptops will begin shipping directly from Dell beginning the week of February 3, 2021.

PAYMENT & FINANCIAL AID

How do I know if I received Financial Aid?

You will receive an email in your student account notifying you that your financial aid has been awarded. Log into the MyOCC student menu and click on “Financial Aid Status (Self Service)” to view the award.

How are refunds issued?

Refunds are issued via direct deposit (sign up via MyOCC | Financial Profile | Bank Information for the quickest way to receive your refund!) or a paper check mailed to the address on file in your student record.

How much does a certain program cost?

Please visit our Cost and Aid webpage to determine tuition costs.

PROGRAMS & CLASSES

How do I look up the requirements for a specific program catalog?

You may review the online catalog along with the program requirements on our Programs web page.

How do I drop a class?

You may drop a class using MyOCC during registration periods. Please note that classes dropped after the drop/add deadline may not be eligible for tuition refunds. All drop deadlines can be viewed by clicking on the specific class section in MyOCC.

REGISTRATION

Do I have to take a placement test before I can register?

Every incoming student must take the English Placement before signing up for classes, unless they meet certain exemptions. Visit the Placement Testing page for more information.

Where is the class schedule?

You may view the schedule of classes offered for the Winter 2021 semester via MyOCC.

When does registration end?

Registration for the Winter 2021 semester ends on January 10, 2021. NOTE: There are several late start classes still be available for registration after this time.

Why am I unable to register for classes?

There are various reasons you may not be able to register, such as missing items on your admissions profile, failure to meet with a counselor, incomplete practice tests, etc. You may view a complete registration checklist by selecting your student type (i.e. Guest, New to College, International) on the Future Students webpage.

I took the Online Readiness Course and I still can’t register. What happened?

It can take up to one business day for the grade to post before you are allowed to register. If it has been longer than a day, please contact onlineready@oaklandcc.edu.

How do I find the New Student Orientation?

You can find the New Student Orientation online via MyOCC (be sure you are logged into your account for access!).

How do I know which classes I need to take?

Select your program of study to view graduation requirements. For transfer information, visit our Transfer web page. For more help planning your schedule, please speak with an OCC counselor.

How do I register for classes?

Once you have completed all of the admissions and pre-registration steps, log into your MyOCC account, click the student button and select “Register for Sections.” You may use either “Search and Register” or “Express Registration.”

STUDENT RECORDS

I didn’t receive my diploma from OCC. What happened?

Please allow at least 60 days after the end of the semester for the graduation department to post the degree. If you are a past graduate and have further questions, please email the graduation specialist at ces@oaklandcc.edu after January 3, 2021.

How do I get a duplicate diploma?

Complete the Duplicate Diploma Request Form. The cost is $10.00 per diploma and payment options are listed on the request. Once you submit the form with payment, your request will be processed within 5 to 10 business days.

How do I change my address, name, or other student information?

Please complete the Student Update Information Request form from the Student Forms webpage and email it to CES@oaklandcc.edu, along with any required documentation.

How do I add my Social Security Number to my account?

Please complete the Request for Student’s Taxpayer Identification Number form from the Student Forms webpage and email it to CES@oaklandcc.edu, along with any required documentation.

How do I get a copy of my transcript?

You may print an unofficial transcript by logging into MyOCC and clicking on “Transcript (unofficial)” from the students menu. Official transcript requests must be completed using the online transcript request form. It’s free!

STUDENT RESOURCES

How do I access D2L?

How do I access my student email?

Why can’t I log in to D2L/why can’t I see my courses on D2L?

D2L uses the same login credentials as MyOCC. If you are able to log in to MyOCC but cannot log in to D2L or see your courses, please check My Class Schedule on MyOCC to ensure you are presently registered for classes. Additionally, D2L classes are not typically accessible until 1-2 weeks before the start of the semester, so you will not be able to access them until that time.