D2L Student Helpdesk

The D2L Student Helpdesk provides live support 24 by 7, including holidays, weekends and between semesters to any student enrolled in a D2L course.

Submit the online form found on the D2L My Home page after you log into the D2L system or contact the D2L Student Helpdesk by phone. You will be required to provide your student ID number and your OCC student email address so the support agent may verify your identity and provide assistance.

The D2L Student Helpdesk CANNOT assist with:

Passwords
Questions regarding due dates, grades, or course content
Publisher support, materials or problems with publisher sites

What You Need to Use This Service

OCC Student ID number
OCC student email address
Contact number where you can be reached

Faculty and Staff

Instructors who need assistance with D2L, contact an Instructional Technologist from the Academic Technologies Group.

CONTACT US

D2L Student Helpdesk
Available 24 by 7 including weekends and holidays.
Provides technical support for D2L issues.
Phone 855.772.1235 (toll free)
Online form Log into D2L and select the link "submit your issue"

Contact Your Instructor
If you have questions regarding assignments, grades or course materials in D2L contact your instructor. Your instructor's email address can be found in your class syllabus.

Password Resets
If you need assistance with a password reset, contact Enrollment Services.
Phone 248.341.2280

Publisher Support
Your instructor will provide the publisher's contact information in your D2L course site and/or syllabus. Contact your instructor if you are unable to locate this information.