OCC Username and Password Support

OCC is constantly working to improve the student digital experience. 

OCC uses Okta Security to add multifactor authentication to most student applications. As part of our process to secure your student account and data, we are constantly updating our applications to support this extra protection.

New to OCC 

If you have never logged in before, you can login with your temporary password and then you will be prompted to set up OCC Okta security questions and create a new password. 

  • Username: Not sure what your username is? You can recover your username with your last name, and student ID or last name AND email address AND birth date
  • Student ID: can be found in an email from OCC Admissions 
  • Password: Your temporary password can be found in an email from Online Services 
  • Login to MyOCC 

Existing OCC Student 

  • Username: Not sure what your username is? You can recover your username with your last name, and student ID or last name AND email address AND birth date
  • Password: Forgot your password? To reset your password, enter your username, and when prompted for your password, click the Forgot Password? link to create a new password. 

Password Safety

We recommend that you change your password regularly. Your OCC Okta password will expire and prompt you to change it every six months.  

If you think your password has been compromised, you should change it immediately. 

Additional Resources 

What is Okta?

OCC Okta Multifactor authentication (MFA) is an additional step of verifying your identity when logging into an application or website. This authentication combines the use of a username and password (like you currently use) with an additional factor such as a push notification, text message or voice call. 

You will only be required to verify your identity when you are not connected to an OCC network (such as at home or an off-campus coffee shop). If you are in the campus library using an OCC computer, you will not need to verify anything. 

All you need to do is visit OCC Okta Security in a computer web browser and log in with your OCC username and password. From there, you'll get step-by-step instructions on how to set everything up. You can also follow our detailed instructions. 

When logging in to a device not connected to the OCC network once your MFA is set up, you will be required to verify your identity by either responding to a push notification from the Okta app, or entering a security code sent to you via text or phone call. OCC strongly recommends using the Okta smartphone app, available for both iPhone and Android, for the most secure option. It's also the quickest! 

What do I do if my account is locked?

Your account could be locked due to attempting to login unsuccessfully too many times. Wait 15 minutes and try again. If you’re still not able to login, please contact the Student Technical Help Desk for additional support.

What do I do if my account is on hold?

Your account may have a hold if you have an unpaid balance or for another reason. In order to remove the lock on your account, please contact Enrollment Services at (248) 341-2280.