911 Dispatch Academy

OCC Dispatch Academy

Michigan’s only 911 Dispatch Academy introduces the necessary skills and knowledge to work in a public safety communications center in a productive and professional manner. The 911 Dispatch Academy includes state mandated Modules I, II and Continuing Education courses, and is an entry-level training program for dispatchers employed by public safety agencies or any individual seeking employment as a 911 professional. The program prepares each student for the basic roles, responsibilities and duties of a public safety dispatcher. It allows public safety agencies the opportunity for their new employee to acquire the needed classroom training within a four-week period, Monday-Friday. The program is designed for use in conjunction with a departmental CTO program and does not replace such a program.

Unique to the academy concept, our classes are blended with experienced 911 professionals, who are attending individual classes for continuing education. This provides opportunity for networking and experience sharing during training with the veteran dispatchers.

**NEW - Starting in the Fall of 2024 - the 911 Dispatch Academy is an accredited program!  Attendees who complete this program will earn an Oakland Dispatch Academy Certificate of Achievement and 11 college credits!**

The 911 Dispatch Academy Certificate includes the total 152 hours of training. Each class will also issue individual certificates. The program includes 24 hours of 911 Dispatch Simulation Training, which will provide hands-on experience with both a generic CAD and radio interoperability, and four hours of scenario-based training with the Oakland Police Academy. 

Course Details

Questions: 911training@oaklandcc.edu

Orientation: Mandatory – must attend one of the following dates, unless sponsored by an agency:

  • Tuesday, March 18, 2025 at 6:30 pm
  • Thursday, March 20, 2025 at 6:30 pm

**The Course is SNC Approved (SNC #OCC201906A)**

*No shows WILL be billed unless cancellation is received 5 days prior to the class*