Refund Information

Your financial aid award(s) must actually be completed and credited to your account (not estimated awards), and you must have a credit balance on your account after all tuition and fees have been satisfied for the semester before receiving a refund of excess aid. This credit balance will show as a negative amount on your Account Activity.

Plus loan applications allow parents to choose either themselves or their student as the recipient of any refunded amount. Refunds designated to go to the student will be issued by direct deposit (if the student has created their refund account through MyOCC) or by check. Plus loan refunds designated to go to the parent will be mailed via check to the address entered on the loan application.

If a student is due a refund from a dropped course(s), the refund will be processed as follows:

• If paid with financial aid, the aid may be adjusted based on hours enrolled and the tuition credit will be applied back to the aid that paid for the courses. If eligibility has not changed based on the number of hours enrolled, the refund will be sent via direct deposit or by check if not signed up for direct deposit.
• If paid with a credit card, the drop credit will be refunded back to the credit card used to pay for tuition and fees.
• If paid with an e-check, check, money order or cash, the refund will be processed either by direct deposit or by check if the student has not signed up for direct deposit.

Students who have withdrawn during the term and who have received Federal Direct Subsidized, Unsubsidized, Parent PLUS loans, Pell or SEOG grants will have their aid prorated based on the amount of time the student has attended. All or part of their aid could be prorated resulting in the student owing funds to the university. A hold will be placed on their account preventing them from registering for future semesters until the balance is paid in full.

For the fastest way to receive a refund, students should create a direct deposit through MyOCC to have your refund deposited directly to your bank account. You will need the routing number and account number for the checking or savings account.

To set up your direct deposit, follow these steps:

• Log in to the MyOCC with your username and password.
• Click on Finance card
• Click on Refund banking information link
• Click Add an Account
• Click on toggle button next to Refund, Reimbursement & Payment Deposit to activate
• Click Next and add your banking information
• Click Submit and agree to terms and conditions and click submit

There are also detailed instructions with screenshots at the top of the Banking Information page on MyOCC.

Note: The direct deposit authorization submitted to the Payroll Office is separate from direct deposit authorization for financial aid/scholarship disbursement.

If you do NOT sign up for direct deposit, a check will be printed and mailed to the mailing address listed on your student account. Checks are not available for pickup. Avoid lost or stolen checks and delayed funds by signing up for direct deposit. For checks that are mailed, you are responsible for verifying your correct mailing address in MyOCC/Self-Service. To update an address, contact the Enrollment Services Office at any campus or email the office at ces@oaklandcc.edu.

Creating a direct deposit account is the fastest way to receive your refund.

If at any point throughout a semester, a student is due a refund and has previously made a credit card payment on their student account for that same semester, the credit will be refunded back to the card used.