911 Training Schedule

Information listed is tentative and subject to change, please verify before attending.

Updated October, 2021

OCTOBER, 2021

DATE CLASS
6 Active De-Escalation Strategies and Critical Decision Making

NOVEMBER

DATE CLASS
8-12/6 911 Dispatch Academy
8-12 Basic Emergency Telecommunicator Course
16 911 Ethics and Liability for Dispatchers
17 Handling the Despondent and Suicidal Caller
18 The Dispatcher's Role in Active Shooter Events
22 Homeland Security for 911 Professionals
23 Understanding Domestic Violence
24 Right of Bang: Recovery of the Warrior Mindset
29 Michigan Criminal Law Introduction for Public Safety Dispatchers and District Court Proceedings & Observation
30 Customer Service for 911 Professionals

DECEMBER, 2021

DATE CLASS
2-3 Introduction to the Fire Service for 911 Professionals

FEBRUARY, 2022

DATE CLASS
14-18 Basic Telecommunicator Course

MARCH, 2022

DATE CLASS
3-4 911 Homicide: Is the Caller the Killer

MAY, 2022

DATE CLASS
9-6/6 911 Dispatch Academy
9-13 Basic Telecommunicator Course
23 Homeland Security for 911 Professionals
24 911 Ethics and Liability for Dispatchers
25 Managing 911 Stress
26 Handling the Despondent and Suicidal Caller
27 Understanding Domestic Violence
31 Michigan Criminal Law Introduction for Public Safety Dispatchers and District Court Proceedings and Observation

JUNE, 2022

DATE CLASS
1 Customer Service for 911 Professionals
2-3 Introduction to the Fire Service for 911 Professionals

CONTACT INFORMATION

Register:  248.232.4220

Unless otherwise noted, all classes will be held at:
Oakland Community College
Auburn Hills Campus - Building J
2900 Featherstone Road
Auburn Hills, MI 48326-2845
Phone 248.232.4220