Frequently asked questions
 

WHAT IS THE OCC TUITION PAYMENT PLAN?

The OCC Tuition Payment Plan is an interest-free way to pay your total tuition charges over a series of fixed payment dates.


WHO IS ELIGIBLE TO ENROLL IN A PAYMENT PLAN?

Students that are enrolled in a minimum of three contact hours can sign up for a payment plan.


WHAT CHARGES ARE INCLUDED IN THE PAYMENT PLAN?

All tuition and fees are included in the payment plan.


HOW DO I ENROLL IN A PAYMENT PLAN?

Log into your MyOCC account and follow the OCC Tuition Payment Plan link in the Student Menu under Financial Profile.  Enrollment in a payment plan is available online only.


AFTER CLICKING THE OCC TUITION PAYMENT PLAN LINK, I'M NOT REDIRECTED TO A NEW PAGE.

After clicking the link for OCC Tuition Payment Plan, a new web page should open for payment plan enrollment.  If you are still on the MyOCC page and are seeing the header OCC Tuition Payment Plan, click the link below that header that reads, "Please click here if you are not redirected within a few seconds."  Clicking this link will open a new window for payment plan enrollment.  If you are still not redirected to the payment plan enrollment page, please disable your internet browser pop-up blocker to allow for a new web page to open when you click the OCC Tuition Payment Plan link.


IS THERE A FEE TO SIGN-UP FOR A PAYMENT PLAN?

Yes.  A $20 or $30 non-refundable payment plan sign-up fee will be assessed upon enrollment into a payment plan each term. This fee, along with a percentage of the balance owed, must be paid at the time of enrollment into a payment plan.


WILL THE PAYMENT PLAN OFFERED REQUIRE A DOWN-PAYMENT UPON ENROLLMENT?

Yes.  The payment plan requires a minimum down-payment which varies depending on the date of enrollment in the payment plan.  The remaining balance is then spread over 2-3 payment dates depending on the payment plan enrollment date. The payment plan is designed to have all balances paid in full before registration begins for the next term.


HOW ARE PAYMENTS PROCESSED ON THE INSTALLMENT DATES?

The payments on the installment dates are processed automatically.  Enrollment in a payment plan requires the student to enter a payment method that will be used for future installment payments. This payment method will be processed for subsequent installment dates unless the student updates the payment method by logging into the Payment Plan account through MyOCC.


CAN I STOP OR CHANGE A FUTURE INSTALLMENT PAYMENT DATE?

No,payment plan installments may not be stopped nor can the installment amounts changed. The payment plan due dates are established by Oakland Community College prior to the start of the term and are the same for all students wishing to enroll in a payment plan. 


CAN I CANCEL MY ENROLLMENT IN A PAYMENT PLAN?

No.  Once enrolled, a student cannot cancel their payment plan installment payments.  If a student no longer wishes to make installment payments, he/she must pay their balance in full.


WHAT IS THE ENROLLMENT PERIOD FOR A PAYMENT PLAN?

Enrollment in a payment plan follows the registration dates as posted in the Schedule of Classes for the term.  Each term will have two payment plan options: one available during priority registration, and the other available during open and Final Registration.  Payment plan down-payments and installment amounts will vary depending on the student's date of registration.  Students who plan to enroll in a payment plan during either of these enrollment periods must have completed enrollment in the plan by the payment deadline as posted in the Schedule of Classes.


IF I CHOOSE TO PAY OFF MY PAYMENT PLAN EARLY, WILL I OWE ANY ADDITIONAL MONEY TO OCC FOR THE TERM OF THE PAYMENT PLAN?

Once the payment plan fee is assessed to the student when signing up for a payment plan, there are no additional charges as long as all installment payments are made on time.  Early payment of the plan balance does not waive the plan sign-up fee.  Additionally, making full payment on a student's current account balance or payment plan balance does not exempt the student from additional charges due to subsequent registration activity, returned payments, financial aid adjustments, etc.


CAN I MAKE A PARTIAL PAYMENT ON MY PLAN BALANCE PRIOR TO THE INSTALLMENT DUE DATE?

Please visit any campus Cashier's Office to make a partial payment prior to an installment due date.  Partial payments are not available online.


CAN SOMEONE ELSE MAKE A PAYMENT ON MY ACCOUNT?

Yes. Students can authorize users to make payments and view their account activity by clicking the My Profile menu and selecting Authorized Users.  Simply enter the person's email address.  To allow the authorized user to only make payments on your account, click the "No" button to allow the person to view the payment history and account activity.  Then click Continue to review the agreement.  The authorized user will receive an email with a link to a log-in page and a temporary password. 


WHAT IF I HAVE FINANCIAL AID?

If a student is awarded Financial Aid for the term, installment payments will be reduced to reflect the amount of aid awarded.  If a student's award is reduced during the term and a balance is owed, installment payments will process against the card/account on file for any installment due dates that have not passed.


I HAD FUNDS AVAILABLE, WHY DIDN'T MY PAYMENT PROCESS?

In order for your payment to process, funds must be available by close of business the day prior to the installment due-date.  If you had funds available, you will need to check with your financial institution to determine why the installment payment was not authorized.  An email will be sent to your OCC student email address to update you on the status of your payment.


WHAT IF MY STUDENT ACCOUNT IS NOT PAID IN FULL AFTER THE LAST INSTALLMENT DATE?

Students who have a balance after all Financial Aid and installment payments have been applied to their account will have a hold placed on their account to prevent them from registering for future terms or receiving official transcripts until that balance is paid in full.  Outstanding past due balances will be referred to OCC's collection agency and assessed a 39% collection fee.


WHAT IF I OWE FOR MORE THAN ONE TERM, CAN I PAY THEM SEPARATELY?

Yes. Once logged into the payment page, click the Make Payment link from the menu bar.  Click the box next to the term you are selecting for payment and proceed through the payment process. 

WHAT WILL HAPPEN IF MY ACH PAYMENT IS RETURNED BY THE BANK?

ACH payments returned by the bank as unpaid will be assessed a $20 fee.  The student will be contacted through their OCC-provided email account at which time they will need to make payment.  The account used for the returned payment may be put on a restricted list, preventing the student from making future payments from that account.  If an initial down payment is rejected by your financial institution, you will be deregistered from your classes if payment is not received by the next payment due date. 


WHEN I LOG INTO MY PAYMENT PLAN ACCOUNT, THE STATUS OF MY PAYMENT STATES PROCESSING.

A status of "processing" means that authorization for your installment payment was declined by your card issuer.  Please check with your card issuer to determine why the payment was not authorized.  To make payment on a missed installment payment, log into your payment plan account.  Click the name for your current payment plan.  Under the installment amounts shown, click "Pay Next Installment".  The installment payment listed will be the payment with the "processing" status.  Click continue to choose your payment method and finish the payment.


CAN I CHANGE MY INSTALLMENT PAYMENT METHOD?

Yes. Students can change/add payment methods by logging into their payment plan account through the MyOCC Student Menu under Financial Profile.  The student will click the link for OCC Tuition Payment Plan and then click My Payment Profile in the My Profile tab in the menu bar.  Changes to payment methods must be completed five (5) business days prior to an installment due date.  Be sure to delete any payment methods you no longer wish to associate with your account.  To use the new payment method for future installments, click the Payment Plans menu and then Update All Methods in the Payment Method column.


WILL LATE PAYMENT PENALTIES BE APPLIED WHEN INSTALLMENT PAYMENTS ARE MISSED?

Late-payment penalties are assessed three days after a missed installment payment.  The late-payment penalty is $20.


ARE USERS NOTIFIED OF CHANGES TO THEIR PAYMENT PLAN INSTALLMENTS?

Yes.  E-mails are sent to the student's OCC-provided email address.


I JUST ADDED/DROPPED A CLASS.  WILL MY INSTALLMENT PAYMENT PLAN UPDATE?

Yes.  The payment plan will update with the new balance and allocate the remaining amount owed over any remaining installment payments.

CONTACT INFORMATION

Auburn Hills Cashier's Office
Phone 248.232.4325

Highland Lakes Cashier's Office
Phone 248.942.3025

Orchard Ridge Cashier's Office
Phone 248.522.3425

 

Royal Oak Cashier's Office
Phone 248.246.2425

Southfield Cashier's Office
Phone 248.233.2734